Lemken is in the process of implementing a new, comprehensive service strategy under the heading of “Fit for Future” to ensure its customers receive an even better and more seamless service.
A new structure has been created as a first step towards implementing this strategy. The company’s Spare Parts and Product Service departments have been merged to form a new After Sales department within Sales. Lemken believe this will accelerate the decision-making process, ensure that know-how is shared effectively and allow new service products to be brought quickly to the market.
Additional positions are also being created. Mathias Scheiper, Lemken’s head of After Sales, will be supported by Philip van Benthum, the new Regional Service Manager for Western and Southern Europe – a key position for implementing improved processes.
He will be the direct contact for any technical and organisational matters. Phillip will be responsible for accelerating decision-making processes and communications with the relevant departments at Lemken’s Alpen headquarters. He will also look after warranty and liaise with local technicians on all implement-related matters. Philip van Benthum will conduct on-site visits to introduce the Lemken Service standards and maintain direct contact with distribution partners and end customers.